Customer Service

We communicate with our users via email or telephone in order to provide information or services relating to their account or enquiry. Any contact information will only be used for the purpose of this communication.

Contact permissions

Users will only be contacted in relation to any on going communication or project work unless they have opted in to receiving additional communications. Any additional communication that users have chosen to opt-in to receiving (e.g. newsletters) will also include an unsubscribe link to automatically opt-out of receiving these in future or they can also email with ‘unsubscribe’ in the subject line.

Data sharing

We only share contact data with third parties such as contractors for the purpose of their communicating with you to provide information and services relating to your project.

Other than this, we do not pass on or sell any information about our clients to any other business or organisation unless legally obliged to do so by the relevant authorities.

Google analytics

We use Google Analytics to help improve the user experience within our website. This data is collected anonymously and personal identifiable information (PII) is not stored on our servers. For further information, Google Analytics also has a detailed policy on Data privacy and security.

Google Analytics also specifies best practices to avoid sending Personal Identifiable Information (PII) and by following these, we are minimising the risk of our users passing any PII to Google Analytics.

Log Files

Our systems automatically gather some information about visitors, including IP addresses, browser type, language, and the times and dates of webpage visits which is used to administer the site.

Cookie policy

For information relating to cookies, please see our cookie policy

Sale of business

In the event that the business is sold or integrated with another business, clients will be notified 30 days prior to change of ownership of their personal information. This information will also be displayed prominently on our website for a period of 30 days prior to change of ownership.


This privacy policy may be updated occasionally to reflect changes in our business. If changes are made to this policy, details will be posted on this page. If the changes in our privacy policy affect the use of your personal data, we will use our best endeavours to contact you in order to obtain consent to the use.